PLEASE NOTE: After purchasing this webinar you will be sent login information to view the recording. You will have access to the recording for 3 days and will be able to view the recording only once during that time. Access to the recording will expire after 3 days and you will need to re-purchase if additional access is needed. Login information is sent Mon – Fri only. Please allow up to 24 hours to receive your email with login instructions.

DESCRIPTION:

How many of you have had to:

• Deal with an upset applicant who was denied tenancy?
• Deal with demanding, complaining and never satisfied residents?
• Deal with residents who engage in disturbing and perhaps illegal activities on your property?

Learn how to avoid conflict with your difficult residents, and when and if it does arise, how to recognize, manage and resolve those conflicts. This webinar will also provide you with legal as well as psychological perspectives that can be helpful in property management.

Topics include:

• Basic causes of stress/conflict
• What rights do our residents have?
• What rights do we have as management?
• Resolving common conflicts
• Ending the tenancy of a problem tenant positively

Presented on July 26th, 2023 by Partner, Susie Lein. Duration 63 minutes